Privacy Policy
Vive Solutions, Inc. (Vive) knows that you care about how your personal information is used and shared, and takes your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting the Company’s website at www.vivecoach.com, or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.
What Does This Privacy Policy Cover?
This Privacy Policy covers Vive’s treatment of personally identifiable information (“Personal Information”) that Vive gathers when you access the Website and when you use our services. This policy does not apply to the practices of companies that Vive does not own or control, or to individuals that Vive does not employ or manage.
What Personal Information Does Vive Display or Collect?
The information we gather from users enables us to personalize and improve our services, and allows our users to set up a user account and profile that can be used to interact with Vive through the Website.
Vive does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for Vivecoach or send any information about yourself to us; including your name, address, telephone number, or e-mail address. No one under age 13 may provide any personal information to Vive or on Vive’s Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@vivecoach.com.
We collect the following types of information from our users.
Personal Information You Provide to Us
We receive and store any information you enter on the Website or provide to us in any other way. The types of Personal Information collected may include, without limitation, your name, e-mail address, cell phone number, credit card number, personal profile information, and personal health and wellness goals. You may choose not to provide us with certain information, but this may prevent you from taking full advantage of our service’s many features. The Personal Information you provide is used for such purposes as responding to your requests for certain information, products, and services, customizing the advertising and content you see, and communicating with you about specials and new features. You may modify or remove your Personal Information at any time by logging into your account and accessing features to edit your profile and account information.
Personal Information Collected Automatically
We receive and store certain types of information whenever you interact with the Website or obtain services from us. Vive automatically receives and records information on our server logs from your browser; including your IP address, Vive cookie information, and the page you requested. We also record the details of your activity on the Website.
Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. Vive only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often users use parts of the Website or services so that we can make the Website appealing to as many users as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our users, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and the Website, so that they, too, may provide you with an optimal online experience. Again, Vive never discloses aggregate information to a partner in a manner that would identify you personally.
E-mail Communications
We often receive a confirmation when you open an e-mail from Vive if your computer supports this type of program. Vive uses this confirmation to help us make e-mails more interesting and helpful. We also compare our user list to lists received from other companies, in an effort to avoid sending unnecessary messages to our users.
What About Cookies?
- Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Vive cookies do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or what your screen name or e-mail address is.
- Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of the Website’s most attractive features.
Will Vive Share Any of the Personal Information it Receives?
Personal Information about our users is an integral part of our business. We neither rent nor sell your Personal Information to anyone. However, we may share your Personal Information as described below.
Affiliated Businesses We Do Not Control
We anticipate that we may become affiliated with a variety of businesses and work closely with them. In certain situations, these businesses may operate stores at the Website or sell items to you through the Website. In other situations, Vive may provide services, or sell products jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share user information that is related to such transactions with that affiliated business.
Agents
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include sending email or text messages, analyzing data or payment processing. Unless we tell you differently, Vive’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
User profiles
User profile information including, without limitation, user’s name, e-mail address, cellphone number, personal characteristics, selected activities on the Website and health interests may be used to facilitate and provide your requested services within the Website.
Communication in response to User requests
As part of the Website and our services, you will receive from Vive e-mail and other communication relating to your use of the Website or your profile. You acknowledge and agree that by posting information of the Website or otherwise using the Website, Vive and its agents, may send you e-mail, contact you, or engage in other communication that they determine in their sole discretion relate to your profile or use of the Website.
Promotional Offers
We may send offers to certain users on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send us an email to unsubscribe.
Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Vive, or substantially all of its assets were acquired, or in the unlikely event that Vive goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Vive may continue to use your Personal Information as set forth in this policy.
Protection of Vive and Others
We may release Personal Information when we believe in good faith that release is necessary to comply with that law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Vive, our employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection.
With Your Consent
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be given the option to prevent the sharing of this information.
Is Personal Information About Me Secure?
Your Personal Information is protected by a password for your privacy and security. You need ensure unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
Vive endeavors to protect user information to ensure that user account information is kept private, however, Vive cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. For additional information about the security measures Vive uses in connection with the Website, please contact us at info@vivecoach.com.
The Website contains links to other sites. Company is not responsible for the privacy policies and/or practices on other sites. When linking to another site a user should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Website.
Please be aware that whenever you voluntarily post information to public areas on the Website or any other public forums, such information can be accessed by the public.
What Personal Information Can I Access?
Vive allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list will change as the Website changes. You may currently access the following information:
- Account Information
- User Profile
- User Preferences
- Content in Your Account
What Other Choices Do I Have?
- As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain Vive features.
- You are able to add or update certain information on pages, such as those listed in the “What Personal Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.
- You may request deletion of your Vive account by sending an e-mail to our webmaster at info@vivecoach.com. Please note that some information may remain in our records after deletion of your account.
- Company may use a user’s e-mail address to send updates, a newsletter or news regarding the Website or Vive services. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.
Changes to this Privacy Policy
Vive may make changes to this Privacy Policy from time to time for any reason. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you via e-mail or by posting an announcement on the Website. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.
Questions or Concerns
If you have any questions or concerns regarding privacy at Company, please send us a detailed message to info@vivecoach.com. We will make every effort to resolve your concerns.